Bye-Bye, Blogger!

Thursday, June 15, 2006 | comments

This is the last official day on the Blogger service. We're moving to Let me know (over there!) what you think of the blog's new look. We're goin' for "edgy."

If you're a subscriber via RSS (thank you!), I am told that you're all set. Additionally, I am told that the re-direct we're setting up for this site will automatically direct browsers to the new site (after a millisecond blip).

I bemoan the loss of Technorati rankings (Technorati Rank: 12,109 --- 407 links from 162 sites; not sure how good that is) and Google juice, but it's time to upgrade.

As we depart this Blogger site --- 2 years & 2 weeks since it started --- one milestone I feel good about is the ~1,600 monthly visitors we've been trying to entertain, enlighten & (occasionally) enrage. Hope you'll all join us!

Even though my tech guy assures me that the re-direct will work quickly & seamlessly, I will probably cross-post to this site for a week or so.

Thanks for the memes --- err, memories --- Blogger!

Social Media Press Releases: Digging Deeper

Wednesday, June 14, 2006 | comments

So far, the ## of downloads for our Social Media Press Release template hovers at approximately 3,500.

I've also learned through PR Newswire that almost 700 registered journalists took a look at our announcement.

Meanwhile, almost 80 bloggers have made note of the template, in some form or another, and the reception has been overwhelmingly positive.

Pretty cool... but, some folks have raised some legitimate objections, so I want to see what I can do to sway them, a bit. To do so, we must dig deeper into the features, motivations and opportunities created by the new format.

The primary objection is best summed up by Susan Getgood: "The focus needs to be on content. Crappy content in a new form does NOT equal a good press release." ... (Special award for snarkasm goes to Brian Oberkirch of Ketchum, who talked about how we were merely "tarting up message points" --- great line!)

I am in whole-hearted agreement with these objectors. Even though the bullet-point format should minimize a lot of the "superlative" bad writing, the Social Media Press Release must be well-written. And, it does not replace the need to participate in on-going conversations.

With that said, please, explore with me. Let's take the time to examine some of the finer points:

As I mentioned at Susan's site, one benefit to the Social Media Press Release is that it could enable the widescale distribution of multimedia content that will be relevant not just to mainstream journalists but to bloggers, as well. Bloggers like pictures, to "tart-up" their posts (thanks, Brian). But that's one of the simplest of its benefits.

Now, think about the digg button on the Social Media release. Maybe no mainstream journalist covers your release, but, a few bloggers "digg" & comment on it --- and potentially a release that would have died on the vine becomes a full-scale meme ... which in turn leads to mainstream coverage! Such a scenario is possible for the first time, now. The Social Media release facilitates this scenario.

Dig deeper: I am increasingly excited about "Pitching 2.0". PR pros can become "stewards of the storyline" ... Rather than just get journalists to subscribe to our clients' pressroom RSS feeds, we might want them to subscribe to a site where we can "build" a story for them via links and our own notes/opinions. Essentially, the PR pro can become the journalists' and bloggers' Research Assistant, via on-going updates to the site. And how do you get the original access to the "purpose-built" page & accompanying RSS feed? In part, through the Social Media Press Release!

More to come.

San Francisco On My Mind

Tuesday, June 13, 2006 | comments

I'm making an impromptu visit to our San Francisco office this week (Wed - Fri). The schedule is fairly light right now, so if you are a "PR 2.0" blogger/PR pro/zealot and you want to grab coffee or something, drop me a line.

WARNING: I am fiercely recruiting for Account Managers, Directors, etc., to support our growth. You may find a PR 2.0 chat evolving into a discussion about your career goals!

Big, Happy Surprises

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The single biggest surprise to come out of the launch of the Social Media Press Release template?

The ## of clients and prospects that have subsequently raised their hands to say, "Make us your guinea pig."

Heartening. I'm planning to take 'em up on it.

Mistakes will be made!

"Consumer Generated Media" Starts at Home

Saturday, June 10, 2006 | comments

To most pundits, "Consumer Generated Media" (CGM) means user-profiles at MySpace; karaoke videos uploaded to YouTube; bajillions of blogs; Flikr slideshows; etc. Every PR pro worth their salt is advising clients to "pay attention" to the crushing wave of brand-altering substances spilling out onto the Web.

But there's another form of consumer-created content, freely available to corporations who want to tap into it, which can provide a goldmine of actionable data.

It's e-mail. The e-mail that flows into a company via its customer service channel.

Most companies view customer emails as "trouble tickets." Fix the trouble, and the emails stop.

But imagine a company that took the time and expended the resources to data-mine these e-mails for trends. Imagine a day when these email trends could be correlated and cross-checked with the data they're scouting for in blogs and the mainstream media.


On Day #1, a new product debuts: The Widget. The mainstream media gives The Widget a warm reception. The CMO is pleased.

On Day #2, a spike of email & phone traffic flows into Customer Service. The Widget's doohickey breaks after several hours' worth of use. Customer Service reps navigate users to a solution that usually works. The CMO is not notified of any of this. He's thinking about how to launch The Widget, 2.0. (From a beach. In Hawaii.)

On Day #7, a blogger who waited for 45 minutes on the phone for The Widget tech support (only to be disconnected) blogs about how pissed-off he is about the doohickey's failings and cruddy tech support. His network of online friends pick up the strand. Other pissed-off Widget owners find out about this conversation via Google and Technorati searches on "Widget problems." They blog and comment accordingly. A meme develops.

On Day #14, a BusinessWeek reporter notices that "Widget problems" is high on the list of searches at Technorati. One user's makeshift "doohickey fix" is among the most commonly saved items on The BusinessWeek reporter calls The Widget people for comment. The CMO is recalled from the beach. There's no SPF-factor lotion high enough to protect him from the "burn" he's about to feel.

Now imagine if the technologies that marketers now use to track online conversations had also been used to track the emails that flooded into the Customer Service department on Day #2.

The Widget-makers could have blogged about "potential doohickey problems and how to fix them;" and put out a traditional release; and, kept a close look-out for blog postings that they could have reacted to almost instantly, to keep the meme from becoming a "firememe" (like a firestorm, only "meemier").

"Social Media" is about the conversation. If your customers are trying to tell you something, be sure you have the capability to listen --- early & often.

Maybe We Need a Social Media DMZ?

Thursday, June 8, 2006 | comments

Yesterday, Tom Foremski previewed today's SVW post in a note to me, Richard Edelman, Bob Angus (now @ Edelman) and Giovanni Rodriguez of Eastwick, among others, re: creating a group wiki to further the cause of the Social Media Press Release.

On the one hand I welcome this, obviously. But, it's the first time we've heard from Tom since we launched our template. And meanwhile, Edelman hasn't exactly proven to be an open-source partner on this Social Media stuff. I know Tom sure likes them. (And I admit, that worries me a li'l bit. I'm all for openness, but I also run a business. "Mouths to feed, rent to pay," and all that. We compete on innovation.)

Maybe we could all get together, at the NewPR wiki? --- if competing agencies are going to openly collaborate on this continuing evolution, I'd consider Constantin Basturea's workspace to be an acceptable DMZ.

The net of it is that SHIFT is happy to help out, on a level playing field, to advance the cause. Certainly, the conversation has already started. And we are proud of our role in moving it forward.

For the record, I am not saying anything in this post that I have not already communicated to Tom privately. In addition, his post contains some additional great suggestions about how the Social Media Press Release might be improved. Watch this space.

It's a Hand-Off, Not a Duel

Wednesday, June 7, 2006 | comments

We recently took over an account from a competing agency. There was a "hand-off" meeting as part of the transition. I wasn't at the meeting, but my agency colleagues --- as well as the client contacts who were present --- were shocked by the displaced agency's graceless lack of professionalism.

Look, these types of meetings are never easy. I understand that our competitor lost revenue and prestige when the client decided to take a new direction. But that's business. Win some, lose some, right?

Consider how badly this one dumb move could hurt their business.
  • The client will never again consider calling that agency.
  • The client contacts present during the hand-off meeting won't ever call them into an agency review, when they invariably move on to their next gigs.
  • I will never recommend this agency in instances where we might have a newbiz conflict.
It gets worse. We talked about their poor attitude in an HQ staff meeting:
  • 50-odd PR people in the Boston market now consider this agency to have a "black mark" against it.
  • They won't ever interview there as prospective employees.
  • They won't ever think to invite that firm to compete for their business, if they ever take an in-house marketing post.
All because some agency VP got pissy about turning over a few memos and databases.

Burning bridges is bad business.

I Create, Therefore I Market

Monday, June 5, 2006 | comments

One of the tenets of the "2.0 wave" is that consumers are creating their own content. Does it follow that if we are all becoming content creators, we are all also becoming marketers?

After all, no one takes the time to envision, craft, and post a piece of content --- of any type --- without hoping for an audience to react to it. Even the gazillions of abandoned blogs that you run across were clearly hoping that their small voice would find a receptive ear.

If we are “all” becoming marketers, it follows that we are all also looking for “distribution” outlets. (Blogger is a lemonade stand. MySpace and YouTube are aggregators – shopping malls. Who’s got the best lemonade stand? What’s the coolest store to hang out in? Who’s the coolest kid at the mall?)

That's not to say that the content creator is marketing for a montary gain, necessarily. In the 2.0 world --- in which, let’s not forget, we are increasingly alienated from real-world communities and instead embrace our screens --- “marketing” for an amateur content creator may just mean that they are looking for validation, for authority --- not a pay-out.

By “marketing,” in other words, I am suggesting that a content creator is actively in search of an audience. If they fail, they try again: they make their content better; they post in a different forum. They are making tactical, thoughtful calculations about how to boost traffic/comments/feedback that validate their efforts. They take action in search of reaction.

Look again at the adorable kid in this picture. She probably spent an hour making those Play Doh sculptures. And I'll bet that she subsequently called out to Mommy to check it all out. She is clearly delighted that Mommy was so impressed that she ran to grab the camera! The li'l gal is a content creator who successfully marketed the value of her effort. With a click of the camera shutter, she closed the sale. Validation!

"Ya Say Ya Wanna Revolution?"

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This recent question by a PR student named "Lindsey" was too wrenching to let fester in the Comments section of a months-old post about "Fixing PR Undergrad Programs." The topic seems relevant all-over-again, with the increased industry-wide interest in "PR 2.o" themes. (Lindsey's comment has been edited for length):
"Maybe I am inexperienced and naive, but why can’t (your ideas) be implemented? As an undergrad majoring in PR, I am completely terrified that while the school’s reputation might add some attractiveness to my resume, my real-world skills will be terribly lacking. Internships only tend to reinforce the concepts that PR intro classes teach (like how to write a press release), but they fall short in terms of providing a meaningful connection with the professional world as a whole.

"So I’m stumped. If I can’t receive much significant in the way of actual, workable knowledge in undergrad, grad school, or internships, then it follows that the people providing the jobs should help cultivate me.

"If the PR firms and departments are dissatisfied with the pseudo-educated graduates flocking in for interviews, why don’t they have a right to work closely with colleges and universities? Why is this such a utopian idea, Todd?"
Wow. (Umm, Lindsay - call me 1st, upon graduation! Your thoughtfulness and sincerity light up your comment.)

To address the core question: "Why don't PR firms work closely with universities to ensure that their graduates are up-to-speed on both core skillsets and forward-looking social media concepts?" --- I think it's a combination of factors:
  • PR pros at-work in the industry are too dang busy to give the educators any assistance.
  • PR educators --- in the past, anyway --- were happy to ensconce themselves in the "ivory tower." They did not bother to reach out to agency employers.
  • It was easy for both educator and employer to ignore one another because it was "good enough" for agencies to get raw recruits who had at least demonstrated a legitimate commitment to the trade.
It's starting to change, though. I was encouraged when Boston University's Professor Edward Downes, of the prestigious College of Communication, started to teach our Social Media Press Release to his students. I am encouraged by Auburn University's Forward blog and by the work of Robert French, also at Auburn, who plans to "have (his) students create samples (of a Social Media release) in a wiki over the coming weeks."

Mostly, I am encouraged by y-o-u, Lindsey. You give a shit. That counts for something. And in all likelihood, the "MySpace Generation" needn't worry much about "grokking" the Social Media phenomenon --- YOU will push US (both employers & educators).

This is how revolutions are born --- through the student population.

PR 2.0 Learning Curves

Friday, June 2, 2006 | comments

Yesterday I gave a "PR 2.0" presentation to about 40-odd PR pros, of various experience levels. I talked about the Social Media Press Release Template. I talked about "Pitching 2.0." About how the "one-too-many" approach to PR had become a virtuous loop between brands, consumers, and new/old media; about how each stakeholder is now interconnected, and (for the first time) equally impactful.

Heads exploded.

Many were intrigued and enthused. Some were intrigued but daunted. Some were skeptical. One asked, "Are you sure that this isn't a case of 'ready, shoot, aim' --- will the media 'get' this anytime soon?"

As an agency principal, I admit I'm daunted not only by the amount of time my own staff will require to get up to speed on all this stuff, but also by the amount of time it takes to make & sustain a valuable level of "connectedness." It's probably 3X the work. Will clients see enough value in these new models to boost their retainers? Not by 3X.

On the flip side, I honestly don't know how long it will take for mainstream media to "catch on" to this new paradigm. It very well could be a case of "ready, shoot, aim," into the forseeable future.

But I think that the days of Social Media PR are dawning. I think that if a few innovative agencies effectively execute a few PR 2.0 campaigns --- impressing some influential media via the use of traditional (pitch, relationship, email) and new (, multimedia) tools --- it will create a viral condition. It may take a while, but ultimately journalists will come to expect the higher levels of communication, trust, research, etc., implied by the new approaches.

Hat-tip to Brian Oberkirch at Weblogs Work for the inspiration. He's started a valuable conversation about the challenges agencies are already facing in their embrace (or not) of Social Media.

"Pitching, 2.0"

Wednesday, May 31, 2006 | comments

Here's one idea on how Social Media might impact the editorial pitch process...

Among the newfangled tools that's most intriguing for its potential to impact Public Relations practices is "social bookmarking." Putting together the custom page for our template helped enlighten me to the fact that social bookmarks could literally help salvage PR from its critics. This is a place where PR can add legitimate value to the journalist.

"Looks like a bunch of random links to me," you say? Au contraire. Done right, these tools will make the PR pro more strategic, more subtle and invaluable. Let's examine The Old Way & The Social Media Way to pitch the press.

Old Way:
  • Craft a clever, custom pitch.
  • Convince journalist to take a meeting (and do the bulk of the pre-interview research on their own).
  • Offer to help-out with additional materials and "anything else you need..."
  • Maybe send a god-awful press-kit in advance of the meeting, knowing full well that there were, maybe, 2 worthwhile paragraphs in the whole kaboodle.
  • Follow-up too diligently, until article breaks.
  • Ask journalist's editor for an after-the-fact clarification to soothe pissy client CEO.
New Way:
  • Craft a custom page with lotsa links to relevant background info about client execs, market, products, previous coverage.
  • Annotate these links with the all-important "WHY," e.g., "this article from 6 months ago did a good job of summing up the market factors that spawned (client's) idea."
  • Craft a clever, custom pitch.
  • Convince journalist to preview page and get back to you with questions.
  • (Convince journalist that the best person to answer these questions is your client.)
  • Suggest journalist subscribe to the custom page's RSS feed, until the editorial process concludes, so that they can have 24/7 access to any relevant info that pops up in the meantime (courtesy of the PR pro's diligent, on-going research. ...More strategic!)
  • Conduct client interview & follow-up diligently.
    • But now, use updates (and associated notes) to the page to tap journalist via their RSS reader --- which means fewer of those intrusive, unhelpful "anything else you need?" emails. ... More subtle!
    • The PR pro is now as attuned to the story's nuances as the journalist, and ultimately is far better equipped to pitch new angles on the same story, to additional reporters. ...Invaluable!
  • If story sucks, reach out to journalist; but if all else fails and these inaccuracies could hurt the client's business, help the client to blog about the errors --- very, very diplomatically.
Again, I must add the caveat: this is bleeding-edge stuff and not right for 95% of your clients. It's also too advanced for 98% of the media, I'd wager. "Too new, too funky, what's an RSS feed, this thing sounds kind've dirty...blah blah blah." Lastly, this New Way will never, ever replace great writing nor a strong personal rapport with the media.

But caveats aside - NEW does not equal BAD. NEW is the future. Today, we just get to peek at it. And prepare.

How Many Downloads of the Social Media Press Release Template So Far?

Tuesday, May 30, 2006 | comments

2 5 3 7

Back at the house but not "officially" back from vacation yet...but I got a few questions on this particular topic, so I wanted to share. Over 2,500 downloads so far.

Lessons Learned

Thursday, May 25, 2006 | comments

I am leaving for a quick vacation tomorrow --- without laptop, without Treo --- but couldn't say "good-bye" for the long weekend without a quick post on some of the "lessons learned" via this week's excitement about the debut of the "Social Media Press Release."

The PR blogosphere is very generous. The wisdom and enthusiasm, good wishes and constructive criticisms were amazing.

Most people could care less about "the press release." What they all truly hate is "bad storytelling." I agree. Part of the "Big Idea" is to get rid of some of the PRspeak that has come to take the place of good storytelling, by stripping the news to its core facts. Having said that, I do want to clarify, again: the "Social Media Press Release" was never intended to replace a narrative pitch, nor is it intended to replace a journalist's responsibility to do their own research and write their own version of the news.

The "Social Media Press Release" is more about making the media's job easier than it is about "being social." It makes their job easier by:
  • providing multimedia content that they can view (for education) or post (to generate more reader enthusiasm).
  • putting the basic facts on display, without extraneous hoo-ha.
  • enabling them to keep tabs on related news updates (via RSS).
  • putting all speakers' contact info front¢er.
  • putting lots of relevant content, in context, and with helpful notes, all in one place (
I am particularly keen on the ability to use a page to "guide" journalists through a narrative trail. "Click this link to learn more about latest industry happenings... Click this link to see GartnerGroup's 'magic quadrant' about this space... Click this link to listen to a podcast by our CEO... Click this link if you want to check out our customer list and case studies... etc." Just as the Social Media Press Release provides remixable content, the page provides remixable research as well as access to on-going reaction.

It's (not necessarily) too soon for the "Social Media Press Release." Yes, it is bleeding edge; maybe too much so, for many folks in the media, among clients and in the PR world. Yet, as I noted in my last post, bits & pieces of this concept are already working their way into the PR world. I was contacted numerous times this week by corporate marketers and PR agency pros who are keen to try this. It won't happen tomorrow, but it will happen.

No matter how often I tell folks it's spelled "SHIFT," all caps, they'll still use "Shift." Oh well.

It's been an exciting ride. Thanks to everyone at SHIFT and in the PR/marketing arena who helped out with this effort. Time to take a li'l time off to re-connect with the wife & kids.

After a week like this, there's only one place to go. Can you guess?

A Swift Kick into "PR 2.0"

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Among the challenges raised among the voices who reacted to the debut of the Social Media Press Release template: the sense of "unreadiness" among media, PR, clients, and the wire services themselves. Jeremy Pepper probably said it best: "it's all about baby steps, and I think this is too big a step for a lot of consumer companies."

I admitted at the start that this template may well be too bleeding-edge (for now), but frankly I've been blown away by the positive reactions among clients, media and PR pros; the positives far outweigh the negatives so far (and even the so-called negatives have been constructive). My in-box is flooded.
  • One journalist told me, "This is cool; there are less things for me to ignore!"
  • The director of PR at a billion+ dollar company (not a client) reached out to say, "This is just the kind of thinking that we need."
  • The prez @ bitePR let me know they were working on similar projects for their clients.
And that's just a sampling. Wow. Thank you, all! We'll see what happens...

A key lesson learned from this effort is that if anyone seems truly "unready" for the next-gen press release, it's the wire services. Despite their claims, it seems it's still "horse & buggy" time.
  • 24+ hours turnaround, and only during business hours? Responsiveness? - slug-like.
  • Very poor knowledge or utility when it comes to Web 2.0 stuff like, Technorati, etc.
  • Formatting nightmares.
  • The multimedia nature of these Social Media Press Releases = more $$$. This will be a deal-breaker for some clients.
Interestingly, Mr. Buffett's pet, BusinessWire --- with whom we've enjoyed a warm relationship for years --- was worst of all. PRWeb was pretty good, but clearly not as up-to-snuff as they'd have you believe. Ultimately, PR Newswire was the acceptable middle ground in terms of functionality and breadth. Their MultiVu version of our release was the best of the bunch. I wouldn't hold them up as a shining example, though (mostly due to their pricing, and their 24-hour, business-hours-only policies, which seem out of step with today's 24/7 culture).

You can argue that this is "bleeding edge" stuff; you can argue that no one's touched the press release format in 50 years ... but, c'mon --- it also ain't rocket science.

Everyone has some hard work to do in this arena, and --- based on the reactions so far --- it seems to be work that's worth doing. Giddyap!

The "Social Media Press Release" Debuts - Download the Template Today!

Tuesday, May 23, 2006 | comments

Today we debuted the first-ever template of the "Social Media Press Release."

This newfangled press release format has been baking since late February, thanks to the rantings of Tom Foremski at Silicon Valley Watcher. You can get the template in PDF form here, or at our website.

The template is 100% open to the PR/marketing community. No copyright baloney. We hope it can serve as a helpful guide to kickstart thinking about how we can evolve the PR sector. Maybe it can serve as a talking points memo to show to clients, to convince them to give it a try? Maybe you hate it? Maybe you've got some ideas on how to improve it? Let me know.

Love it or hate it, what is important is that the banal, unhelpful, cookie-cutter press releases of yore have outlived their pre-Internet usefulness.

So, t
o announce the "Social Media Press Release template" (and to show how it might look in the real world) we also put out what may be the first ever press release to use this next-generation format, via PR Newswire.

As noted last week, Edelman has their own plans in this vein (also inspired by Foremski). We look forward to seeing how their version differs from our template. No doubt that with Edelman's deeper pockets, it will at least have more multimedia components.

For now, we're not so much hoping to impress, as to help. "Victory" will be achieved if our peers in the PR sphere start to download the PDF and tack it to their walls for future reference.

As this concept evolves, it will be tracked at a purpose-built site. Please pay a visit, or subscribe to the RSS feed for the "Social Media Press Release."

UPDATE: Some kind words so far, from the PR blogosphere (thanks)! If you can, please do take a moment to look at the site ... not just to keep tabs on the concept but, more importantly, in order to spur some thought about how a similar strategy might work for your own clients' PR efforts.

Meanwhile, if you want to see how the first official Social Media Press Release looks in practice, click this link to the PR Newswire version.

Edelman + Technorati, Sitting in a Tree

Monday, May 22, 2006 | comments

Edelman & Technorati are teaming up to better localize, track & translate the global blogosphere. The intimacy of the relationship between a major PR firm and a major search engine raises fascinating issues. Here's the official word according to the Technorati blog:
"Technorati and Edelman, the largest independent global PR firm, are announcing a relationship that's all about supporting the international growth of the blogosphere.

"Technorati is accelerating the development of fully localized versions of our service in Chinese, Korean, German, Italian and French. These will be moving through development and testing over the coming months and will be complete, public products in early 2007. (Technorati today can show posts in 20 languages, but so far we've only done completely localized versions in English and Japanese).

"Edelman is providing support for this accelerated development effort and will have access to these new sites as they are in development and testing this year. They will be working with their international clients on how to listen to and engage the blogosphere. How to move away from one-way, command and control marketing towards the conversational era we've entered."
Certainly, Edelman is to be applauded - imagine the competitive advantage that this brings to the table when they are pitching for a global brand! Large consumer brands operate in a real-time, 24/7, global communications environment, and --- at least until 2007 --- only Edelman can now compete at that level.

I am a li'l troubled by this move on Technorati's part, though. Aren't all PR firms and corporate marketers currently "working with clients on how to listen and engage the blogosphere"?

Giving one agency an early, proprietary lead --- if that's what is happening (it is unclear just now) --- seems to go against the grain of our open movement...

Imagine if the recently-unveiled Google Trends had been exclusively available to Fleishman-Hillard, for a year before its public debut. How would that have made you feel?

UPDATE: More troubling questions about this issue raised at the LooseWire blog, by WSJ columnist Jeremy Wagstaff. Edelman's been keeping tabs on this conversation. But it's Technorati that has some 'splainin' to do, if you ask me. When will the Technorati folks respond to all this, I wonder?

Friday Fun: Insignificant 'R' Us

Friday, May 19, 2006 | comments

Next time you find yourself frowning because your blog's comments are whisper-quiet, or your "Technorati This" button reveals no new links (kinda like the forlorn-sounding "No New Messages" on v-mail, ain't it?), just check out this link. Or this one.

It will make you feel much, much worse.

Don't have time to check the links? Lemme net it out for you (courtesy of this site):
...By means of analogy, we can see that our earth is but a speck of dust on the side of a grain of sand, in a sandbox that is about 20 feet diameter, with the closest sandbox being about 1/3 mile away, and our local group of galaxies would be but a collection of sandboxes in a space about the size of a small city, and that there are other cities with groups of sandboxes as well, expanding out to the whole earth, with billions of other sandboxes each representing other galaxies, each containing billions of stars.
Pretty humbling, eh, my fellow bloggers? Perspective is good.

But before you spin into the weekend feeling lost & lonely, alone & insignificant, here's a thought (from the same sitelink above) that may inspire us all:
(Humankind has) been given the ability to attempt to comprehend the scale of it all.

Edelman Pinches The "Press Release of Tomorrow"

Thursday, May 18, 2006 | comments

This is kinda' exciting. Earlier this week at the Syndicate conference, according to PR WEEK, Richard Edelman talked about...
releasing a "physical manifestation" of the reinvention of the press release in June. "It’s better to say, 'We’re going to give you a set of info with tags and you organize it as you wish,'" Edelman said. “We’d rather have it in pieces as if it’s a b-roll and let bloggers make the news judgment.”
If you just can't wait til June; if you want a physical manifestation of the Press Release of Tomorrow, today, just click this link and then hit "print" on your browser. ;)

I wonder what Edelman's version will look like. I wonder if it will become a new standard for our industry. I wonder what the clients will think.

Seriously, all self-aggrandizing bias aside (it was Foremski who inspired us, anyway), I applaud Edelman's move. I love it that a Big Agency is taking up the cause, and I love it that that Big Agency is an independent firm, not one of the intergalactic "marcomglomerates." If I could pick anyone (besides me) to be the 1st to pinch the cheeks of the "Press Release of Tomorrow" in the delivery room, it would be our industry's leading independent.

Hat-tip to Mike Manuel, and Josh Hallett, where I caught wind of these developments.

When Clients Want Out

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The idea for this post came from John Wagner. A few weeks ago, he was curious about other PR agencies' policies when "a client either wants out of a contract or doesn't want to pay for work that's been provided."

It boggles my mind when a client thinks they can disregard the contract. I don't understand how the question even comes up. I somehow doubt that our clients ever ask their lawyers if they "need to actually pay their legal bills?"

When a client doesn't pay their bill for 90 days, we stop work. To many folks, 90 days sounds like too long a time to wait, but, we work with a lot of start-ups, so it happens. We try to be flexible if there is a good faith effort to handle the A/P on the client's side.

On the rare occassion when a client simply refuses to pay, we send them to a collections agency, and usually to court. There's a clause in our contracts that provides a reasonable time period in which the client can dispute a bill for any reason, including (gasp!?) dissatisfaction. If they are not on record within that timeframe (which they signed off on originally, after all), we assume payment is forthcoming.

All of our contracts include a 60 day exit clause, so we assume that we are "always 60 days from being fired." Paranoia is bad for the soul, good for client retention.

In any case, a 60-day clause is seen by most clients as a reasonable compromise: "Let's wrap this up in 60 days." You need that time to tie up loose ends and transition things properly to a new firm or in-house contact.

Thankfully, our retention rate is upwards of 2 years (some clients have worked with us in some form or fashion for 8 years), so these issues come up fairly rarely.

Presumptions of Freedom

Wednesday, May 17, 2006 | comments

In earlier blog posts I've speculated on how Consumer-Generated Media may impact journalism. But up above I do promise the "occasional rant," and reading articles like this one from ABC News' blog, "The Blotter," forced me to wonder (and fume) about the longer-term fate of the freedom of the press.

The domestic security czars have been using their newfound powers under the Patriot Act to spy on The Fourth Estate, specifically re: the CIA leaks/Plame investigation. But I thought we were ONLY targeting terrorists? (Dana Perino, deputy press secretary: all national intelligence activities undertaken by the federal government "are lawful, necessary and required for the pursuit of al-Qaeda and affiliated terrorists.")

From The Blotter:
"FBI officials did not deny that phone records of ABC News, the New York Times and the Washington Post had been sought as part of a investigation of leaks at the CIA... Officials say the FBI makes extensive use of a new provision of the Patriot Act which allows agents to seek information ...(via)... an administrative subpoena and are not signed by a judge. Under the law, a phone company receiving (such a subpeona) for phone records must provide them and may not divulge to the customer that the records have been given to the government."
I've scrupulously avoided political musings on this blog, but when journalism is at risk, then PR is at risk, eh? Much more importantly, when a chill wind is allowed to blow across the freedom of the press (liberal, conservative or bone-headed), it does not bode well for the entire American ethos.

It boggles my mind when someone says, "If you aren't doing anything wrong, why would you care if they are spying on you?" It's BECAUSE I am not doing anything wrong that I DO care if the government is spying on me. Does the phrase, "presumed innocent" mean anything to you, My Fellow Americans, my fellow lovers of the U.S. Constitution?

From Daily Kos:
"The terrorists' most dangerous weapon isn't anthrax or planes or dirty bombs; it's fear. Fear is their most destructive weapon because it operates in a stealth manner. Fear is what has caused our government to turn on its citizens and brag that it does so out of courage in the fight against evil. And in that sense, by goading the greatest democracy on earth to view 300 million citizens as the potential enemy, fear has proved to be the most effective weapon of mass destruction of all."

PR Students: Read This Book

Tuesday, May 16, 2006 | comments

A guy I like a lot also happens to be a client, Joe Chernov from BzzAgent. Last year he wrote a book that I consider a must-read for anyone new to PR.

I read through some of the reader comments on Amazon (rave reviews), and this one summed up my own feelings best:
"As a PR professional and former journalist, I've heard the old adage 'good, fast, cheap -- pick any two, many times.' With this book, you can get all three. The beauty of these tips is that the author has managed to condense what would normally take years to learn through experience and gives a consise and well written summary of pr fundementals. Not only would I encourage business people to read it, but for students interested in pursuing a pr career, it could help put you on the fast track."
I heartily agree. This is a quick read that will make any PR newbie sound like a legitimate pro. As Joe himself says in the book: "PR is not magic. It's a trade." If so, he's written a first-class instruction book. (For less than $10, even!)

There are No PR Pros at the End of the Rainbow

Monday, May 15, 2006 | comments

I wish I had a nickel for every time a client or prospect told us: "If you do our PR for cheap, we'll increase the budget as-soon-as we get acquired or get the VC $$$."

Almost. Never. Happens.

Correction: Never Happens.

"YOU will get rich when the acquisition/funding comes through," I say. "And that's great; we're happy to help make that happen...
  • "But, WE don't make money when the 'lucky strike' happens...
  • What guarantees can you possibly make to us about this event?
    • "What if the CEO/VC decides to NOT increase the PR budget when the warchest fills-up?
    • "What if an acquirer decides to suspend all vendor contracts? - will you go to bat for us?
    • "When you hired us you suggested that you wanted to be primed for an acquisition/VC infusion - so, why should we expect a big retainer increase once that motivation is gone?"
Have you ever seen the polite grimace on a PR pro's face, as they listen to the delighted tale of their client's new-found riches? Have you ever seen a PR pro's jaws clench, as the client goes on to suggest that maybe, just maybe, "the great PR helped increase the valuation"?

Don't succumb to the client's pitch. PR agencies work very, very hard to promote their clients' successes, with no expectations of life-changing wealth as a result. Get paid for today's work today. "Tomorrow" will take care of itself.

The Press Release "Remix"

Friday, May 12, 2006 | comments

From Shel Hotz's blog last week:

In (the May 9) edition of For Immediate Release podcast interviews, Neville and Shel enjoyed a 28-minute conversation with Tom Foremski, editor of Silicon Valley Watcher, about online journalism, public relations, the relationships between the two, the future of the press release, and the impacts of change in these professions being brought about by social media.

This was a great chat, and yep, the "Press Release of Tomorrow" topic came up (yay!). Stuart Bruce subsequently responded, "The world - specifically, mainstream reporters - ain't ready yet."

I respectfully disagree.

Consider this: among the reader-submitted ideas that most intrigued the WSJ's editors, when they asked readers "to look ahead and describe for us the perfect news site, circa 2016," was this gem:
"Reporters … find out all sorts of things when writing an article or cover a business, but these don't always fit into the form of a news article. They should be dumped into an encyclopedia."
You know where that additional research/content/context/link fodder would come from?
From the PR community! From the Press Release of the Future!

Here's the thing: the "Press Release of Tomorrow" (PROT) will still contain NEWS CONTENT, and arguably in a more digestible format.

The only "Big Change" is the recognition that all Internet users --- including journalists, as the graphic implies --- are now comfortable researching & working online, across many types of "remixable media"
(hyperlinks, text, photos, videos, pdf, etc.) ...

At its essence, the PROT merely facilitates the journalist's job, by amplifying prospective source materials. "Here is the basic NEWS item. Here are some QUOTES from execs, users, etc. And, here are links to alternative news sources that provide CONTEXT and ADDITIONAL CONTENT for your consideration."

The PROT does not replace a well-crafted pitch. It does not replace the need to provide basic, factual news. And --- contrary to the opinions of the PR contrarians --- the format of the PROT is arguably as familiar to the journalist as the Tradition Press Release: it basically looks like a webpage!

It's a custom-built mini-site... that we can humbly call the Press Release of Tomorrow.

What Should Dan Blog About?

Thursday, May 11, 2006 | comments

Earthlink's Earthling blog caught some nice buzz when it launched back in December. This week, some PR bloggers have been invited to preview a new blogging effort by Dan Greenfield, Earthlink's vp of corp comms.

I am hoping Dan steps up to do some interesting things with his blog. Earthlink is a big company and if Dan thinks big, it wouldn't be hard for him to get some good Googlejuice flowing his way.

I'd like to hear about Dan's day. Maybe see a bunch of photos of Earthlink execs in their offices, at the coffee machine, in the Boardroom. Behind the scenes stuff. (He's a photo buff, after all.)

I'd like Dan to address Earthlink's own blog software futures. Will there be an Earthlink blogging platform? Why or why not?

I'd like to see Dan call in to Earthlink tech support as a "typical customer" and report back on the experience - how he felt as a user, and subsequently as an exec. (I used to be an Earthlink customer, and - sorry Dan - the customer service sucked.) I wonder if Dan considers customer service to even be a PR issue? If so, I'd love to hear about it. Can he make an impact?

Of course, I'd also love to see Dan blog about his interactions with the press and his internal PR staff and external agencies. It would be very interesting to hear Dan's thoughts about the competition.

Notice that few of these issues raise SOX issues. I am sensitive to the need of an exec within a public company to tread carefully. My point to Dan, and to any would-be FORTUNE-level blogger, is to add unique value to the blogosphere. What can Dan teach us that a typical PR agency blogmeister would never know? What can Dan teach other execs within other big companies about how to manage their perceptions, and even how to manage their agencies?

Re-reading this post, it sounds snarky to me. It's not meant that way. Honestly, I am rooting for this latest entrant to the blogosphere. It's a good & important sign when a Big Company exec takes this plunge. Good luck!
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